@article {14664,
	title = {The Contribution of BQA method to the analysis of the work procedures violation},
	journal = {Journal of Management Development},
	volume = {34},
	number = {6},
	year = {2015},
	pages = {704-714},
	url = {https://doi.org/10.1108/JMD-12-2013-0159},
	author = {M{\'e}barek Djebabra and Mohamed Mouda and Djamel Bellala}
}
