@article {24911,
	title = {The Contribution of BQA method tothe analysis of the work procedures violation\&rdquo;. Journal of Management Development,},
	journal = {Journal of Management Development},
	volume = {34},
	number = {6},
	year = {2015},
	pages = {704-714},
	author = {M. Djebabra, M. Mouda and D. Belala,}
}
